Watches and Jewelry

The prices published include VAT at 21% and are subject to change at any time without notice. For purchases made by residents of Italy or of the European Community, 21% VAT  will be applied to the sale price..
 

Methods of payment accepted

The following methods of payment are acceptable:

	Mark
	Bank transfer
	Paypal
	VISA and MASTERCARD credit cards
	PostePay
	PagoBancomat

 

Delivery

Delivery will be made by the express courier TNT TRACO in the following countries

 

Delivery costs

Delivery costs will be calculated automatically by the system based on the agreement with the courier. No delivery charge will be applied to purchases exceeding the sum of  €250.



Right to withdrawal

In accordance with Art.5 of Leg. Dec 206/05 (consumer code) for consumer protection, which governs contracts at a distance, you will be entitled to recede if the product purchased does not meet your requirements or is no longer of interest to you, without any penalty, and without having to provide any reason, within no more than ten working days of receipt of the goods.
To assert your right to withdrawal, you must send your  request by registered letter  with return receipt to Nalevi srl, Via Torino , 161, 10015 IVREA (TO) - ITALY, specifying the description and quantity of products you intend to return.
Customer service will contact you as soon as possible in order to advise you of the most suitable way to return the goods (in this case transport will be paid by you. In fact, Leg. Dec. 185/99 states that the consumer has the right to withdraw without any penalty and that he is only liable for  expenses related to return of the product). The goods must be returned to the address given above, by no later than ten days from receipt. Since transport is entirely at your expense, the means of transport may in any case be chosen at your discretion.
As soon as we have received the parcel with the returned goods, we will check it is complete and in good condition (including any documentation and accessories): if any returned item should be damaged or tampered with, the sum paid for purchase of the product will not be returned.
After checking the condition of the goods, the sum paid will be  reimbursed as soon as possible: reimbursement will be by bank transfer within 80 days of receipt of the registered letter informing us of the withdrawal.



Customer service

Customer service and full customer satisfaction are key for Nalevi srl. We can be contacted by:

	emailing info@nalevi.it
	calling phone number 0165.1756151
	using the chat system
	completing the contact form on our website

Guarantee

All of our products are guaranteed for 24 months from purchase against any defect arising from their manufacture. If the product should be damaged during transportation and/or delivery, Nalevi srl will collect the damaged product (along with the packaging and any other items included by the manufacturer at the time of packing). If any defect is found, Nalevi srl will repair or replace the product without any additional charge to the customer.

Tax documentation

For every purchase, Nalevi Srl issues a fiscal invoice using the details provided by the customer at the time of purchase. The invoice will be sent together with the goods. If the invoice is found to contain any error or if a new invoice is required, please contact us by email at assistenza@nalevi.it or by calling the free phone number

 


Security

Nalevi.it uses one of the best known protocols for safe transactions on the Web: Secure Socket Layer (SSL) supported by the most popular Browsers. SSL technology ensures that confidential information is transmitted on the Internet only in a crypted or coded form, with a complex mathematical algorithm that guarantees that it cannot be read by third parties.
The payment process is guaranteed by the BANCA SELLA GEST PAY Verified by VISA bank system. Nalevi srl is unable to see, and will never hold customers’ credit card numbers that are managed on the portal.
In fact, when the customer chooses to pay by credit card, the system takes the user into an application integrated into the portal but residing at the bank which guarantees the purchasing process.
Should you have an query concerning the payment security system you can contact Nalevi directly by using the communication channels available.